Frequently Asked Questions
For any questions regarding our bags, how they are made, and policies, please refer to the questions below.
1- What is your shipping policy and how long does it take for my bag to be made?
All bags are made to order and depending on the level of customization we ask between 3 to 5 weeks to complete. Once your bag is ready we offer global shipping. We offer free shipping for all orders above $500 USD are free.
Handles Only: 3 weeks
Initials Only: 4 to 5 weeks
Fully Customized Bag: 4 to 6 weeks
2 - What is your return policy?
All bags and accessories are FINAL SALE. We do not accept returns or exchanges.
3- What is the process for customization?
Step 1: Place your custom order online
Step 2: Receive order confirmation from By Tatoufa
Step 3: Tatoufa will hand embroider your bags based on your exact specifications provided when placing the order, made to order, and special for you.
Step 4: Tatoufa then ships your order once ready, you will receive a notification.
4- What if I want to change the color or customization on my bag?
If your bag hasn’t been made we are happy to change the color or wording as long as it fits the size you originally ordered and customization details (handles etc). Please contact us with your request - we will do our best to accommodate.
5- Why does my card get charged up front?
Since custom orders are non refundable, your card is charged at the time of purchase. Since each custom bag is made especially for you, we cannot create it unless it is already paid for in full.
6- How do I request a specific color on my bag that is not included on the customization page?
Please contact us and we can source the exact color you need.
7- Do you offer wholesale pricing?
Please contact us for any wholesale inquiries.
8- What is your policy about bulk orders and event gifting?
We would love to help with your special day, important event, or corporate gifting. We offer bulk discounts on orders of 6 or more bags. Please contact us and we will get back to you.
9- Where are your bags made?
The base of the bag is made in Tunisia in an all women workshop. Tatoufa hand embroiders and customizes all bags from her home in Paris.
10- How do I care for by bag?
Please handle your new bag with care. If your bag gets dirty you can wet a washcloth with water, preferably luke warm, and rub very gently to not damage the wool. If your bag gets wet, make sure to dry it right away as all materials are natural. If you stain your bag, you can use a delicate detergent (we recommend the Laundress for wool) and gently rub.
If you have any other questions please feel free to contact us.